• 2020-03-17 16:30:37
  • Niva

WizzAir automates refunds for cancelled flights

As a result of a significant number of flight cancellations due to the development of coronavirus pandemic, Wizz Air is introducing an automated refund process. All passengers cancelling their flights will get 120% of the original fare in airline credit.

Download on the App Store Get it on Google Play

Receive alerts by e-mail

WizzAir is currently dealing with unprecedented amount of flight cancellations across all routes. As a result, a huge number of passengers who want to change their travel plans is trying to contact the airline at the same time to get necessary information or simply file for a refund. An introduction of an automated process should make things easier for both parties – customers and the airline.

Due to the introduction of this new automated refund process, the airline will temporarily disable the possibility of filing online claims until 14 April 2020 to make sure it can handle an amount of cancellations 100 times bigger than usual. Wizz Air promises that all claims will be considered and customers will receive a refund for canceled flights as soon as possible.

The airline is also in the process of introducing automated refunds for travel agencies but at the moment travel agencies are kindly asked to contact WizzAir’s call centre. Passengers who booked their tickets via travel agencies (including online ones) should contact the company that sold them.

“During these highly unusual times we kindly ask you to bear with us and use our self-service platforms provided in emails as much as possible to minimise the traffic to our already extremely busy Call Centres.

Although it is beyond Wizz Air’s control, the airline apologizes for the inconvenience the travel bans and thus cancellations might have caused and assures that claim handling and refunding remains a superior priority,” says the airline in a press release.

eSIM

Traveling soon? Get your Holafly eSIM for unlimited internet access in any destination. No more worrying about roaming charges or finding local SIM cards. Enjoy unlimited data and stay connected with ease. Order your Holafly eSIM now »

Travel insurance

Heymondo offers a wide range of travel assistance insurance policies. They combine the best quality, service and price with various levels of coverage, so you’re covered on your weekend getaways and long trips. Buy insurance »

Main photo: Shutterstock.com
This post contains links to products from our advertisers. We may receive compensation when you click on these links. There are no additional fees for you.

Copyrighted 2024 by kamaviNET sp. z o.o. Please be aware that this article and whole website is copyrighted. No part of this publication may be reproduced, distributed, or transmitted in any form or by any means without the prior written permission of the publisher.
To receive travel deal alerts on your phone make sure to download our new Fly4free.com mobile app. Are you a PushApp user? PushApp will soon stop delivering alerts. Download our app instead and turn on alerts!
Download on the App Store Get it on Google Play